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+852 5489 4061

Email:  joey@sea-e-o.hk

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ABOUT US

TESTIMONIALS

FAQ

TERMS & CONDITIONS

TERMS & CONDITIONS

Read our Terms and Conditions below. 

We, SEA-E-O complies with the regulations of the Hong Kong Marine Department.

The organiser of each booking has the responsibility to inform their guests of all charter information and the below Terms and Conditions to avoid miscommunications before, during and after the charter with SEA-E-O. Organisers are also responsible for their guests’ behaviour as well as any damage or loss caused by his/her guests.  

 

Paying a deposit to secure a boat meaning you agree to all SEA-E-O Terms and Conditions.

General

All boats of SEA-E-O have Class IV certification and third-party insurance in accordance with Hong Kong’s regulations. Please note the third part insurance does not provide coverage for damage to personal property or individuals in many circumstances, for example personal accident or injury, drinking alcohol, eating food. However, if you want to further protect your guests and yourself, SEA-E-O suggests taking the One-Day Safe Local Travel Accident Insurance (contact us for details). 

 

SEA-E-O reserves the rights to use photographs taken on your charter for marketing purposes. Please advise SEA-E-O if you do not wish to have any photos to be taken during your charter and used in any purposes.

 

Sea-E-O Boating owns the boat Infinity.  It acts as an agent to facilitate the charter of other boats; however, it does not own or operate those other boats and shall not be liable for any loss or damage, howsoever arising, in respect of any charter of any boat other than Infinity.  With respect to charters on Infinity, Sea-E-O Boating's liability for any loss or damage suffered by you or your guests shall not exceed the total charter fee of the relevant charter.  Please note that all boat owners in Hong Kong are required by law to hold third party liability insurance.​

 

Bookings and Payments

A booking along with the catering orders, or any extra add ons are only confirmed and secured when a 50% deposit is paid. Final number of catering orders and add ons, as well as the remaining balance must be paid in full at least 7 working days before the charter date. Otherwise, your deposit or any paid amount will be considered as forfeited. The organiser/the person who made the booking and whose name is on the invoice is responsible for the final payment.

 

Payment methods are as follows,  

  • Direct Deposit: HSBC 484-253489-838

  • Cheque: to Sea-E-O Boating Limited

  • Credit Card: Visa / Mastercard / American Express  (4.5% fee applies)

 
Cancellation and Rescheduling
  • If the booking party requests to cancel a charter when the deposit or full payment is paid, the amount paid is non-refundable.

  • If the booking party would like to change and reschedule their booking, SEA-E-O must be notified in written form at least 2 months before the charter date and this can be done once only. Rescheduled charter is for the same boat booked for the original date. Any changes to the booking date will be subject to a $1000 administration fee. Rescheduling with less than 2 months’ notice is not allowed.

 
Passengers and Safety on Board
  • A list of guest names must be submitted to SEA-E-O at least 3 days before your charter. This is required by the Hong Kong Marine Department, the boat will not leave the pick up location until the list is received by SEA-E-O.

  • The organiser must also submit the signed indemnity form to SEA-E-O at least 3 days before the charter and pass all information to the guests. The boat will not leave the pick up location until the form is signed and received by SEA-E-O.

  • The captain has rights for decisions for the safety of the boat and may issue certain directions to the crew and guests should a situation appears.

  • he Captain reserves the right to control the music level on board. Following reckless or dangerous behaviour, the Captain reserves the right to return to the pier.

  • The captain has the rights to control the music level at any times. Music is not permitted during the time of the boat docking or anchoring, or at any times for safety purposes

  • It is the responsible of parents to ensure the safety of their children. The suggested ration of adults to children is 1 to 2.

  • Pets are not allowed on any boats.

  • The number of guests arrive on the day should not exceed the maximum capacity of the boat. The captain will refuse to leave the pier if this happens.  

  • Smoking is only allowed in the outdoor area of the boats.

  • Guests are solely responsible for their own personal safety and any property they bring on board.

  • Bringing and using of illegal substances on the boat is not permitted. If any illegal substances are found, captain will report to the Police immediately and the boat will return to the closest pier. Refund or compensation is not applicable in such case.

  • Dancing, running, jumping from the upper deck etc is not recommended. Guests will be responsible for any injuries, SEA-E-O takes no responsibility of this.

  • Swimming is not allowed once the sun goes down and for evening charters.  

  • It is normal for guests to feel uncomfortable during rough waters. Seasick pills is recommended to be taken before the charter if needed.

  • Guests should be aware of any potential dangers on the boat, for example tripping hazards, moving parts, ropes and the boom on boats.

  • Guests should never throw any rubbish into the sea. Littering is an offence in Hong Kong.
     

External Equipment
  • If the organiser wishes to bring any significant audio equipment on the boat, he/she has to get an approval from SEA-E-O. SEA-E-O has all rights to reject any DJ equipment and speakers to be brought on the boat. 

  • No DJ equipment is allowed to be connected to the boat’s sound system. Speakers have to be brought on board by the organisers themselves even if DJ equipment is pre-approved.  

  • Most boats do not allow any external equipment. The captains has the rights to refuse external equipment that are brought onto the boat unapproved by SEA-E-O. Please check with SEA-E-O before booking. 

 
Food and Drinks
  • SEA-E-O only acts as an agent to help organisers to organise food and drinks with external catering suppliers. For any disruptions of the charter, the charter organiser will still have to collect and pay for all food and drinks ordered.

  • In case more guests wish to board than what was originally confirmed and paid for, every extra guest will be charged for the food and drinks package price per person, regardless of whether the food and/or drinks are sufficient. This has to be paid in cash once guests are board or else the boat will not leave to its destination.

  • If less guests arrive on the day than what was confirmed and paid for, a refund for food and drinks is not applicable.

  • At the end of the charter, when the guests are leaving the boat at the drop off location, guests are not allowed to away any leftover food and drinks unless the food and drinks are brought onto the boat by the guests. If any items are taken off the boat by guests, SEA-E-O reserve the rights to send a bill to the organiser after the charter. We always put extra food and drinks on board to ensure guests do not run out during the charter so please do not take advantage of this.

  • Hiring the boat does not include hiring the kitchen and kitchen utensils. Plates, cups and cutlery are only provided when food and drinks are ordered with SEA-E-O, otherwise, guests will have to bring their own on board.

 

Charter Information
  • Guests should depart and disembark at the same location. Different pick up & drop off point might be arranged with extra cost. This, however has to be discussed and confirmed with SEA-E-O before the charter.

  • Standard day charter time is 10.30am – 5.30pm and evening charter is 7pm – 11pm. Any time extension of the charter will incur overtime charge.

  • Apart from the standard pick up/drop off locations ad destinations, some boarding locations and destinations might incur extra charge, please confirm your destinations before your charter.  

  • Extra motoring hour will subject to extra fuel charge.

  • Extra charter hours might not be possible due to boat availabilities, please talk to the office in advance to confirm.

  • If the organiser requests to return the drop off location before the charter ending time, refund or compensation will not be given.

  • Extra charter time or compensation will not be given in the case of late boarding at the fault of the guests.

  • If the charter goes overtime due to guests’ faults, extra charge will be charged to the organiser.

  • Payments for extra hours and extra fuel charges have to be settled before the charter with the office. Captain and crew do not handle payments.

  • If the weather is not good, the captain has the rights to change the destination from what was agreed for the safety of the boat and guests. The captain however will definitely communicate with the organiser to provide the best options.

  • The boat will only stay in Hong Kong waters, unless international trip is arranged beforehand.

 

Damage caused by guests
  • All guests should make sure all furniture and equipment on board are in the same condition before and after the charter. The organiser will be responsible for the repair and replacement cost for any damage caused by his guests.

  • All equipment or facilities should be used under any applicable Hong Kong regulations or the instructions of the person who is responsible for the boat on the charter day. Guest who violates such rules will hold sole responsibility for the compensation of all damages or injury. SEA-E-O will not hold any responsible for any loss or damage but will report incidences to the police.

 

Weather
  • In case of a change in the weather condition, the captain has the right to choose or change the route for safety purposes. 

  • The charter date cannot be changed for bad weather including T1, thunderstorm warning, amber or red rainstorm warnings or any other bad weather conditions.

  • If T3, T8 or black rainstorm warning is hoisted 3 hours before the pick up time, the charter will be automatically be postponed to a later date upon agreement or a credit note will be given to be used within 6 months.

  • If T3, T8 or black rainstorm warning is hoisted during the trip, the captain has the right to return to the pick up/drop off point immediately. In accordance with the Marine Ordinance, SEA-E-O would like to emphasise no compensation will be provided for the remaining unused charter time in this case.

  • If the charter has to be postponed or returned during the trip, guests will be responsible for the payment and collection of any food and drinks ordered.

  • In case of very bad weather, the captain has the right to postpone the charter and guests can reschedule the charter to another date. However, please note this is the discretion of SEA-E-O.

  • Bad weather affects sea conditions, and therefore the sailing time to the destination might be longer than usual, no compensation will be provided in such case.

 

Mechanical Problem
  • Prior to the charter date, if there are mechanical issues and cannot be fixed, SEA-E-O will inform the organiser immediately. SEA-E-O will try to get a similar and reasonable boat as the original booked one. If no other boat is available, SEA-E-O will agree to change the charter date upon agreement within 6 months of the original charter date.

  • If mechanical problems happen during the charter, the captain shall try his best to fix the problem. The captain shall make arrangements to take all passengers back on land if the mechanical problems cannot be fixed. If compensation time is applicable, this will be discussed with SEA-E-O and the organiser on the first working day after the charter.

  • Our captains and crew only focus on the safety of all guests and the boat, please talk to the office for any negotiations.

  • For any cases mentioned above, if food and drinks have been ordered, guests will be responsible for the collection and payment for the goods